Client Experience & Operations Coordinator

At Living Health Group, we're looking for an enthusiastic Client Experience & Operations Coordinator to become the heart of our clinic.

This is much more than a reception role.

You'll be the first smile our clients see, the reassuring voice on the phone, the person who keeps the clinic running smoothly, and an important part of a team that genuinely changes lives every day.

If you're passionate about people, thrive in a busy environment, and love being part of a positive team, we'd love to meet you.

About Living Health Group

At Living Health Group, we believe healthcare should feel different.

Our mission is simple: to help people move well, feel well and live well.

Every client who walks through our doors deserves to feel welcomed, heard and genuinely cared for. We pride ourselves on creating an exceptional experience from the moment someone contacts our clinic through to the completion of their care.

We're a growing allied health clinic in Wheelers Hill, providing Osteopathy, Myotherapy and Remedial Massage. Our team is passionate about delivering outstanding healthcare while creating a workplace built on kindness, professionalism, collaboration and continual growth.

About the Role

As our Client Experience & Operations Coordinator, you'll play a vital role in the day-to-day success of our clinic.

You'll be the central point of connection between our clients and practitioners, ensuring every interaction reflects the high standard of care Living Health Group is known for.

No two days are the same, and that's exactly what makes this role so rewarding.

Your responsibilities will include:

• Welcoming clients and creating an exceptional first impression
• Managing appointments, phone calls and email enquiries
• Processing payments and daily billing
• Supporting the smooth day-to-day operation of the clinic
• Assisting our practitioners with administrative support
• Maintaining a warm, organised and professional reception environment
• Assisting with social media, marketing and client communications
• Coordinating email newsletters and promotional campaigns
• Helping improve systems and processes as our clinic continues to grow

About You

You'll thrive in this role if you:

• Love working with people and creating positive experiences
• Have exceptional customer service skills
• Are organised, proactive and highly reliable
• Enjoy juggling multiple tasks while remaining calm under pressure
• Have excellent communication skills, both written and verbal
• Take pride in your attention to detail
• Are confident learning new technology and software
• Enjoy working collaboratively within a supportive team
• Bring positive energy and initiative to everything you do

Experience in healthcare reception, customer service, hospitality or administration is highly regarded, but your attitude, professionalism and willingness to learn are what matter most.

Experience with social media, Canva or email marketing is desirable but not essential.

What You'll Love About Working With Us

At Living Health Group, we genuinely care about our team.

We believe that when our people feel supported, our clients receive the very best care.

You'll enjoy:

• A welcoming, supportive and positive team culture
• Ongoing learning and professional development
• A varied and rewarding role where no two days are the same
• Opportunities to contribute ideas and help shape the future of our clinic
• Working in a beautiful, modern healthcare environment
• Being part of a business that makes a genuine difference in our community

Why This Role Matters

This isn't "just a reception job."

You're the first impression, the calming presence during busy days, the person who helps every client feel comfortable and cared for.

Your role helps create the experience our clients remember.

If you love helping people and want to be part of a team that values kindness, excellence and continuous improvement, we'd love to hear from you.

Apply Now

Please submit your resume to info@livinghealthgroup.com.au along with a brief cover letter telling us why you'd be a great fit for Living Health Group.

We can't wait to meet you.