FAQS

Do I Need a Referral to See an Osteopath or Myotherapist?

No referral is required to see an osteopath, myotherapist, or remedial massage therapist at our clinic. However, we’re happy to collaborate with your GP or other health providers if needed.

Do You Accept Enhanced Primary Care (EPC) Referrals?

Yes, Living Health Group accepts EPC (Enhanced Primary Care) referrals under Medicare's Chronic Disease Management (CDM) plan.

To access Medicare rebates through an EPC referral:

You must have a valid referral from your GP
Be eligible under the CDM program criteria set by Medicare

Please note:

Osteopathy services only are eligible for rebates under this program
A gap fee will apply, as our fees are higher than the Medicare rebate
Clients are required to pay in full at the time of their appointment
We can process your Medicare rebate on the spot in clinic (using our EFTPOS system)

We recommend speaking with your GP to check your eligibility. If you have any questions about how this works, our team is happy to help.

Is Dry Needling Safe?

Dry needling is a commonly used technique performed by practitioners with additional training. It involves the insertion of fine, sterile needles into specific soft tissue areas. Your practitioner will discuss whether this is appropriate for you and ensure your comfort throughout the session.

How Many Treatments Will I Need?

This varies depending on your individual presentation, goals, and response to care. Your practitioner will discuss this with you during your appointment and recommend a personalised plan based on your needs.

What Should I Wear to My Appointment?

We recommend wearing comfortable, loose-fitting clothing that allows access to the area being treated. If needed, towels and gowns are available to maintain privacy.

Can I Claim My Appointment Through Private Health?

Yes — most of our services are eligible for private health rebates if you have appropriate extras cover. Please check with your insurer. We offer HICAPS claiming for on-the-spot rebates.

What Happens During My First Appointment?

OSTEOPATHY
REMEDIAL MASSAGE

What Happens If I Need to Cancel or Change an Appointment?

We understand that schedules can change. If you need to reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice so we can offer the appointment time to someone else.

Cancellations with less than 24 hours’ notice will incur an $80 cancellation fee (Monday to Friday).
Missed Saturday appointments will incur the full consultation fee.

Thank you for your understanding and cooperation — it helps us run smoothly and accommodate others where possible.

Consultation Fees at Living Health Group

We provide a range of consultation options to suit your needs. Below is our current fee structure:

Osteopathy Mitchell Dielemans (Osteopath)

Initial Consultation (60 min): $135
Standard Follow-up (30 min): $95
Extended Follow-up (60 min): $180

Consultations with Dr Rebecca Campbell (Osteopath) or Dr Andrew Moerenhout (Osteopath)

Initial Consultation (60 min): $150
Standard Follow-up (30 min): $105
Extended Follow-up (60 min): $180

Consultations with Dr Lisa Gadd (Osteopath)

Initial Consultation (60 min): $160
Standard Follow-up (30 min): $110
Extended Follow-up (60 min): $200

Remedial Massage & Myotherapy

Initial Consultation (50 min): $110
Standard Appointment (50 min): $110
Quick Relief Massage (30 min): $95

Private health fund rebates may apply depending on your level of cover.

Saturdays do incur a 10% surcharge.

Do You Offer Appointments After Work Hours or on Weekends?

Yes — we offer appointments from 8am to 8pm Monday to Friday, and Saturdays from 8am to 2pm to accommodate your schedule.